Complaints Information and Procedure

The Notarial Practice is governed by a formal complaint’s procedure. If at any time you are not satisfied with the service provided you have a right to make a complaint in accordance with the complaint’s procedure below:

1.    The Notary Practice is regulated through the Faculty Office of the Archbishop of Canterbury:

The Faculty Office

1 The Sanctury

Westminster

London

SW1P 3JT

Contact: 020 7222 5381

Website: Faculty.office@1the sanctuary.com

2.    If you are dissatisfied with the service, you have received, please contact Kirsten Dixon in the first instance.

3.    If we are unable to resolve the matter, you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure us free to use and is designed to provide a quick solution to any dispute.

4.    In that case, please write, but do not enclose any original documents, with full details of your complaint to:

The Secretary of the Notaries Society

PO Box 1023

Ipswich

IP1 9XB

Email: secretary@thenotariessociety.org.uk

If you experience any difficulty making a complaint in writing please do not hesitate to contact the Notaries Society or the Faculty office for assistance.

5.    If you have your complaint considered under the Notaries Society approved complaints procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified the Notary Practice of your complaint make your complaint to the Legal Ombudsman:

Legal Ombudsman

PO Box 6167

Slough

SL1 0EH

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

If you wish to make a complaint to the Legal Ombudsman, you must refer your complaint to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was a cause for complaint.